While working on your support ticket, we might encounter an issue/problem, which can't be fixed immediately. In this case the issue/problem will be reported in our internal tracking system and forwarded to our development team. We will let you know the internal tracking number. Your support ticket itself will then be closed. This is our normal workflow, if a customer reports an issue, which we consider a possible bug.

The issue will be analyzed internally and will most probably be resolved in a future release. We do not provide specific dates for releases. However, bugfix releases are done regularly.

When an issue from our internal tracking system is resolved by a new bugfix release, we usually inform the customers who reported that particular issue either via a personal email or a newsletter. The release notes will also contain the issue number from our internal tracking system.